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Bespoke care and luxury – the private patient experience

PUBLISHED: 10:45 08 January 2019 | UPDATED: 17:29 08 January 2019

Champi Dona, Senior Sister and Matthew Hall, Orthopaedic Surgeon and Clinical Director of the Kingston Wing at Yeovil Hospital (c) Chris Balcombe

Champi Dona, Senior Sister and Matthew Hall, Orthopaedic Surgeon and Clinical Director of the Kingston Wing at Yeovil Hospital (c) Chris Balcombe

©Chris Balcombe

Private patient units are renowned for their high quality care, combined with stress-free administration and luxury guest services. We speak to Hannah Pitman, Private Patient Services Manager and Champi Dona, Senior Sister of the Kingston Wing at Yeovil Hospital to explain more

Excellence of care – how quality nursing is important

When it comes to care on the Kingston Wing, a dedicated nursing team are on hand to deliver exceptional service and attention. Continuity of care is key so patients are looked after by the same nurses throughout their stay – that way they understand a patient’s likes and dislikes and their personal goals for recovery.

Champi Dona, Senior Sister of the Kingston Wing at Yeovil Hospital, says,

“Every patient is an individual, so the care we provide and the service we deliver reflects that. Our priority is that everyone staying with us feels comfortable, relaxed and in-control of their recovery as much as they want to.

“It’s this philosophy of bespoke care that underpins nursing here on the Kingston Wing.”

Friendly, professional and efficient support

The attention to detail and to the patient’s personal needs starts before they arrive on the Kingston Wing. As Private Patient Services Manager on the Kingston Wing at Yeovil Hospital, Hannah Pitman prides herself on making the entire process as seamless and simple as possible, from first enquiry through to returning home.

“My team and I do all we can to take away the stress of arranging surgery or treatment so that our patients can simply concentrate on getting better,” she says.

The Kingston Wing offer competitive price packages for a range of treatments and surgeries, including orthopaedic surgery, gynaecology, general surgery and gastroenterology. Cataract surgery is also offered via the Kingston Wing at the Yeatman Hospital in Sherborne by expert consultant ophthalmologists, husband and wife team, Mr and Mrs Shah.

“We are proud to work with consultants who strive for absolute excellence and are leaders in their field,” says Hannah. “And we’re constantly developing our range of services so that more people can benefit from what we have to offer.”

Varicose vein removal, iron infusion treatment, botox and fillers are just a few examples of treatments that are now available on the Kingston Wing, where patients can receive private experience with NHS peace of mind.

Hannah Pitman, Private Patient Services Manager at Yeovil Hospital (c) Chris BalcombeHannah Pitman, Private Patient Services Manager at Yeovil Hospital (c) Chris Balcombe

Guest services – luxury and comfort

A superior standard of accommodation and service can be guaranteed when staying on a private ward.

“We know that the little touches can make an enormous difference,” says Hannah, “So we spend time creating an environment within the Kingston Wing and within patients’ rooms in which people feel comfortable and pampered.”

Patients enjoy luxury toiletries, towels and dressing gowns and can choose meals and refreshments from a large, varied menu with a focus on local produce.

“We always seek feedback on every aspect of the Kingston Wing experience, so we are constantly improving the quality of our service and finessing the luxury offer which our patients deserve.” says Hannah.

Aiding recovery through quality aftercare when leaving hospital

Following discharge from the Kingston Wing, patients enjoy the same attention to detail and personalised care – whether that’s a phone call following treatment or surgery to check the patient’s progress, booking a follow-up appointment or arranging outpatient therapy. Any questions or queries a patient has will be happily answered by the nursing team.

Sister Champi Dona says, “Our responsibility and care for the patient continues when they have left the Kingston Wing. If my team and I have cared for you during your treatment, I want to know you’re recovering well at home and achieving all of the things you set out to achieve.”

The Kingston Wing provides private healthcare and medical services to those with private medical insurance or those who are self-funding their treatment. The Kingston Wing is based in Yeovil Hospital in Higher Kingston, Yeovil. To find out more, visit the website or get in touch online.

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